At Andes, our team is committed to responding to your inquiries and requests in a prompt and accurate manner. Whether through phone calls, emails, or instant messaging platforms, we operate as your partners with a strong sense of urgency.

At Andes, our efforts are focused on coordinating and optimizing time and resources to deliver value to our customers. We strive to find the best logistics solutions to better meet our commitments according to the agreed contract terms.

Our service providers for storage, freezing, transportation, shipping, and other services must comply with the regulations and laws that apply in the markets in which we operate, ensuring transnational security conditions (global security) in an ethical and transparent manner.

We take great care in coordinating transportation routes, managing shipment tracking and traceability, and ensuring that products arrive at their destination in optimal conditions.

At Andes, we are committed to establishing clear contract terms, better quality, and maintaining open and collaborative communication with our suppliers.

We ensure that the delivered shipments meet the agreed-upon quality standards. This includes maintaining the proper cold chain during transportation and ensuring that the products are in optimal condition upon delivery. To support this, we have our warranty letter available upon customer request.

At Andes, we strive to exceed your expectations. That's why we are committed to maintaining efficient and responsive customer service, even after the delivery of our shipments. We promptly respond to inquiries, provide additional assistance, and address any situation that may arise. Your satisfaction and ongoing support are of utmost importance to us.